Job title
Hub In-Charge
Department
Last Mile
Team
Last Mile-Operations
Location
Delivery Hub
Reports to
Cluster Manager/Area Manager/ Territory Manager
Direct Reportee
Team Leader/ Business Finance Executive / Customer Experience Coach
Responsible for Team
Executive Delivery & Sorters
Duties and responsibilities
- Accountable for overall Hub Operations as per operational standards.
- Ensuring Customers are always delighted.
- Promptly and effectively manage customer escalations.
- Ensuring employee engagement initiatives are implemented.
- Comply with 100% ZTP (Zero Tolerance Policy).
- Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required.
- Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
- SOP Adherence always and compliance with Service Level Agreement.
- Maintain the cost per shipment (CPS) as per budget.
- Ensure Profitable operations.
- Coordinate with respective departments and adhere to commercial and statutory compliance.
- Conduct team meetings, motivate team and control attrition.
- Fill gaps in employee head count within turnaround time.
- Ensure team leaders and other hub team members are trained well.
- Managing environmental bodies.
- Continuously improve in reducing error rate in Operations Management
- Ensure safety of people, facility, and shipment at all times.
- Maintain high quality facility and people hygiene.
- Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.
- Follow up and coordinate with departments based on open house discussions / findings and take necessary action as appropriate.
- Escalate any information related to the organisation to appropriate departments and seniors for taking necessary actions.
- Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team accordingly.
- Coordination and execution with local vendors.
- Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.
- Accountable for all recoveries.
- Accountable for stock audit, reconciliation and accuracy at any point of time.
- Monitoring Team Leader’s performance, tracking of undelivered shipment on real time basis and taking proactive action for delivery.
- Identification of potential Team Leader candidate for internal career progression.
- Achieving capacity utilization as per target.
- Has complete knowledge of PIN codes and routes assigned to the Hub
Qualifications
- Minimum Graduate in any discipline. Master’s Degree holders will be preferred.
Skill and Knowledge Required
- Operational Knowledge of Logistics/ Couriers/Retail/FMCG/FMCD industry.
- Ability to identify problems related to the hub, taking appropriate action for resolution.
- Skill and knowledge of operating ERP used in logistics/supply chain and related industry.
- Experience of leading and coaching Hub operations and support teams will be preferred.
- Has the ability to identify, analyze and propose solutions for effective and efficient Hub operations.
- Should have strong customer orientation and willingness to maintain a balanced approach when resolving customer complaints. Is the vital link between the customer and the management team.
- Has the ability to communicate in the most effective manner with juniors, peers, seniors, customers and vendors.
- Awareness of statutory compliances required for successfully operating a Hub in specific area / region.
- Should know computing skills especially reasonable knowledge and skills of Microsoft Office application such as MS Word, MS Excel, MS Power point and MS Outlook mail.
- Should be able to coordinate with vendors and 3rd Party partners.
- Working conditions
- The Hub In-Charge will be working in shifts, working outdoors and visiting customer’s delivery point when required.
Salary and Benefits
- Best in the industry. Based on Experience, Qualification, Compensation and Benefit Matrix.
Interview Panel
- Panel 1: HR/TA Team and Cluster Manager or Area Manager or Territory Manager.
- Panel 2: Regional Manager and Zonal HR Head.
Job Type: Full-time
Salary: ₹500,000.00 - ₹600,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Master's (Preferred)
Experience:
- Hub incharge: 3 years (Required)
Speak with the employer
+91 8310302780
