Position Summary: Primarily responsible for providing effective customer service for all internal and external ASCO Power Technologies customers by the way of telephone or via correspondence ( Call/Email/Chat/Email) by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department.
General Purpose: Customer relations; problem resolution; time management.
Role qualifications:
- Must partner with the sales team, credit department, production planning and shipping to provide customers with service as outlined in the department’s policies and procedures
- Must address customer issues and ensure effective and long-term problem resolutions
Position responsibilities:
- Provide timely and accurate information to incoming customer order status and product knowledge requests
- Process customer orders/changes according to established department pollicies and procedures
- Assist the credit department to solve disputed credit items
- Provide timely feedback to the company regarding service failures or customers concerns
- Partner with sales representative to meet and exceed customers’ service expectation
- Perform other related duties as assigned
Essential skills and experience:
- One to two years’ experience with order processing and or coordinating/expediting order request
- Time management: the ability to organize and manage multiple priorities
- Advanced Customer service system (JDE, Info Web Order Entry, eSOS)
- Strong customers orientation
- Excellent interpersonal and communication skills
- Good telephone etiquettes is essential
- High performance teams and strong team player
- Commitment to company value
- Basic computer proficiency
Job Type: Full-time
Salary: ₹350,000.00 - ₹500,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- total work 1year (Required)
Speak with the employer
+91 9022416613
